a. Processing within the usage of our website
We collect and use personal data within server logfiles, as far as this is necessary to enable the usage of our website. Any personal data contained in the server logfiles is processed to enable you to use our websites services. This legal basis to do so is on Sect. 15 para. 1 TMG and Art. 6 para. 1 sent. 1 lit. f GDPR to protect our legitimate interest in the operation of our website. The server logfiles include:
- Name of the website accessed
- Date and time of access
- Transferred data volume/file
- Notification of successful access
- Browser type and version
- User’s operating system
- Referrer URL (the last page visited)
- IP address
- Requesting provider
Logfiles are stored for eight days because of security reasons (e.g. to investigate misuse or fraud) and will be erased afterwards. Data which must be kept for longer for evidential purposes are excluded from erasure until final clarification of the respective incident.
To enable the use of certain cookies, you must agree to their use before visiting our website. Please note that it may not be possible to use all of the interactive features and functions of the website if certain cookies are blocked, deleted or rejected.
Please keep in mind that with the complete deletion of all cookies from the cache of the browser you are using, any consent you may have given for cookies will also be deleted and may have to be re-approved when you access to the website again.
On our website, the cookie Consent-Management-Tool Borlabs of the service provider “Borlabs” is being used. The purpose of the data processing is to provide a preference management for the usage of cookies in the users browser, depending on the consent given. The legal basis to do so is our legitimate interest in accordance with Art. 6 para. 1 sent. 1 lit. f. GDPR.
Because of this, two technically necessary cookies are being set in your browser. The cookie “Borlabs Cookie” does not process personal data. The cookie “borlabsCookie” stores the preference you have selected when you use our website. The cookie “borlabsCookieUnblockContent” stores which (external) media/content you would always like to have automatically unblocked . If you wish to revoke these settings, simply delete the cookies in your browser. You will be asked for your cookie preference again when revisiting our website.
We use various Google services from Google LLC (“Google”) to analyze and optimize our website. This processing only takes place with your consent as the legal basis in accordance with Art. 6 para. 1 sent. 1 lit. a GDPR, which you provide when you visit our website. Please note that by deleting your browser cache, your consent is also deleted and will be requested again when you visit our website again. The following Google services are used on our website:
We only use Google Analytics with activated IP anonymization. This means that the IP address of users is shortened by Google within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
Google will use this information on our behalf in order to evaluate the use of our website by users, to compile reports on the activities within this website and to provide us with further services associated with the use of this website and the use of the Internet. The processed data can be used to create pseudonymous user profiles of the users. The IP address transmitted by the user’s browser is not merged with other data from Google.
Google Tag Manager
This website also uses the Google Tag Manager. This allows us to track the user’s interactions with our website, such as counting the number of clicks on our buttons or links. This service is a cookie-less domain and no personal data is collected. However, other services may collect personal information in association with the Google Tag Manager, such as Google Analytics.
More information on how Google uses data and the various settings and opt-outs is available on the Google websites.
How Google uses data when you use our partners’ sites or apps:
Control the information Google uses to show you ads:
b. Processing of your data as a (future) customer
We process and use personal data that is transmitted to us in connection with the request for transport services or to make it easier to handle future shipments (e.g. address data of customers). We process this personal data exclusively in relation to the shipment. The shipping customer is fully responsible for the accuracy of the transmitted data. In the context of of shipment processing, it may be necessary for us to transfer personal data on to our shipping partners.
If a contractual relationship is established between us, or if it is changed, we will process the personal data that you enter in the order or registration form, or that you transmit to us in any other way (in particular required contact and address data).
Such need to process personal data includes, but is not limited to, performing the necessary pre-contractual steps, answering your questions related, providing shipping and billing information, and processing or providing customer feedback and support. The legal basis for this is the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract in accordance with Art. 6 para. 1 sent. 1 lit. b GDPR.
All mandatory information which we must collect to provide our services can be identified by brief notes or an asterisk (*). Non-required information is provided by you voluntarily so that we can offer you a solution for your assignment or request that is perfectly customized to your needs.
Contact form (Contact us now)
If you would like to get in touch with us, we have a contact form available on our website, which you can use to contact us electronically. The data entered in our form will be transmitted to us and will be stored. These data are:
- e-mail address
- subject of the e-mail
- your message
When you send the message, the IP address used by you will also be saved. The data of the contact form will be used exclusively for the purpose of the communication initiated by you. The legal basis for the processing of your personal data is Art. 6 para. 1 sent. 1 lit. b GDPR, as well as, Art. 6 para. 6 sent. 1 lit. f. GDPR.
Check sanction lists / no-fly lists
Due to our legitimate interest in the integrity and security of business processes, as well as in compliance with legal regulations, we transfer your personal data to an external service provider for control purposes. This service provider checks your data on our behalf, e.g. against relevant sanction or no-fly lists. The legal basis for this transmission is Art. 6 para. 1 sent. 1 lit. b, lit. c GDPR.
Customer data within the time:matters Group
Based on internal processes, especially for the performance of contracts, we or our customers themselves share personal data of our customers with the following contractually bound companies. The data transfer depends on the company with which the customer has concluded a contract.
- time:matters GmbH, Gutenbergstraße 6, 63262 Neu-Isenburg, Germany
- time:matters Courier Terminals GmbH, Tor 26, Gebäude 455d, Airportring, 60549 Frankfurt am Main, Germany
- time:matters Austria GmbH, Air Cargo Center Obj. 262/8/3, 1300 Vienna Airport, Austria
- time:matters Netherlands B.V., Beechavenue 30 – 50, 1119 PV Schiphol-Rijk, Netherlands
- time:matters (Asia Pacific) Pte Ltd., 390 Orchard Road, Palais Renaissance #08-01, 238871 Singapore
- time:matters (Shanghai) International Freight Forwarding Ltd., Huashan Road No. 1568, NanFung Tower, Room 1204, (Changning District), 200052 Shanghai, China
- time:matters Americas, Inc., 1862 West Flagler Street, Miami, FL 33135, USA
The legal basis in this context are the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract according to Art. 6 para. 1 sent. 1 lit. b GDPR, as well as our legitimate interests according to Art. 6 para. 1 sent. 1 lit. f. GDPR.
c. Processing of your data when applying for a job
If you apply to one our job offers, your personal data will be stored by us as part of the application process. You can only submit your application for open jobs via the career cockpit of Deutsche Lufthansa AG. This can be accessed via https://be-lufthansa.com/en or via https://apply.lufthansagroup.careers
To participate in the application process, you need a user account, which you have to create accordingly. For the career cockpit the data protection information of the Deutsche Lufthansa AG is applicable, which you read here: https://be-lufthansa.com/en/dataprotection. During the registration you will have to accept the data protection information.
The personal data entered is managed exclusively within the framework of the Lufthansa Career Cockpit. The applicant’s data will only be stored additionally if an interview with us should take place. In this case, the applicant’s documents will be forwarded by our HR department exclusively to the relevant departments and used in the context of the application and selection process.
In the case an applicant should be rejected, the applicant’s data will be stored for up to 6 months after notification from Customs Broker due to legal requirements and claims and will be deleted after this period. Please note that the Lufthansa data protection declaration still applies, and deletion periods may be different. The legal basis for the processing of your personal data as an applicant is Art. 88 GDPR in connection with Sect. 26 BDSG, as well as any additional declarations of consent during the application procedure in the sense of Art. 6 para. 1 sent. 1 lit. a GDPR.
Further information on frequently asked questions (FAQ) during the application process of Customs Broker, can be found at the following place: https://www.customs-broker.de/en/careers/application-process-faq/ https://www.time-matters.com/career-en/faq-application-process/