Data protection

CB Customs Broker GmbH

CB Customs Broker GmbH » Data protection

General information

At CB Customs Broker GmbH, we are particularly committed to protecting your personal data. In the following, we wish to inform you comprehensively and transparently about the processing of your personal data via our website, its functions and contents, as well as via other linked websites, and external online presences including our social media profile (hereinafter collectively referred to as our “online offering”).

As a matter of principle, we only process your personal data in accordance with applicable statutory provisions. This also includes any data processing that is necessary to ensure the establishment and content-related configuration of the contractual relationship (inventory data) and to enable the use of our services and services offered (usage data).

Your personal data will only be processed for other purposes if we have received your expressed consent to such processing. Naturally, you can revoke your consent at any time. If you have any questions concerning the protection of personal data, please contact directly, so that we can ensure that your enquiry is processed expeditiously.

We wish to point out that data transmission via the Internet (e.g. communication by e-mail) is subject to security vulnerabilities. Thus, complete protection of data against access by third parties is not impossible.

We adhere to the principles of data avoidance and data minimization. Therefore, we store personal data (i) only for as long as this is necessary to achieve the purposes set forth herein, or (ii) until you withdraw your consent (provided you have consented to CB Customs Broker using your personal data), or (iii) until you object to the use of your personal data (provided CB Customs Broker has a legitimate interest in using your personal data). Once the respective purpose ends or you withdraw your consent or the processing is no longer permitted by law or is objected to, the relevant data are routinely blocked or erased in accordance with legal provisions.

If, however, your personal data must by law be stored for a longer period (statutory retention periods) or CB Customs Broker requires your personal data to enforce legal claims, CB Customs Broker shall store your personal data accordingly until the relevant retention period expires or the claims have been settled.

They may also be stored due to statutory retention periods (such as Section 257 of the German Commercial Code (HGB) or Section 147 of the German Fiscal Code (AO)). If such statutory retention periods do not exist or have expired, the data shall be stored to fulfil and settle the contract and to prove correct fulfilment until liability periods expire and shall then be erased.

The Data Controller refers to the natural person or legal entity who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.). The Data Controller with respect to data processing on this website is:

CB Customs Broker GmbH
Fasanenweg 4
65451 Kelsterbach

Phone: +49 6107 9886-0

(also referred to as “CB Customs Broker,” “we” or “us” in this Privacy Policy)
For further information, please refer to our Legal Notice.

The Lufthansa Group Data Protection Officer is the controller’s appointed Data Protection Officer. For queries relating to the processing of your personal data, please do not hesitate to contact the Data Protection Officer, who can be reached via mail (Lufthansa AG (DLH), FRA CJ/D, 60546 Frankfurt) and email (

If you have queries regarding data protection in connection with our website or the services we offer on it, please contact:

time:matters GmbH
Data Protection
Gutenbergstr. 6
63263 Neu-Isenburg

or via email:

We collect and use personal data of yours only to the extent that it is necessary to facilitate the use of our online service offering.

We collect data related to each access to the server on which our service offering is located (“server log files”) based on our legitimate interests in the analysis, optimisation and cost-effective operation of our online service offering in accordance with GDPR, Art. 6 (1)(f). These access-related personal data include:

  • Name of the website accessed
  • Date and time of access
  • Transferred data volume/files
  • Notification of successful access
  • Browser type and version
  • User’s operating system
  • Referrer URL (the last page visited)
  • User’s IP address
  • Requesting provider

Log file information is stored for eight days for security reasons (e.g. to investigate misuse or fraud) and is then erased. Any data that must be kept for a longer period of time for evidentiary purposes are not erased until final clarification of the respective incident.

Our website, its log files, and thus the personal data of its users are hosted by our contractually bound service provider. The service provider, in this case, is 1&1 IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. Further information about 1&1 IONOS SE and its privacy policy is available here:

We also process personal data in order to make our online offering available. This includes processing with the purpose of enabling us to provide marketing and security measures to the extent permissible by law and with the purpose of further expanding these. Within the context of our legitimate interest in the analysis, optimization and cost-effective operation of our online offering, we reserve the right to use your data for our own advertising purposes within the limits of what is legally possible.

When you use a contact form to contact us, the information provided is processed for the purpose of processing the request and for possible follow-up questions. In order for us to be able to process your enquiry, it is necessary for you to provide minimum personal information (i.e. in those fields marked with an asterisk). Providing us with any other personal information (i.e. in those fields not marked with an asterisk) is voluntary. If you should contact us with an enquiry within the context of an existing or prospective contractual relationship, GDPR, Art. 6(1)(f) forms the legal basis for the processing of your personal data. In the case of enquiries made outside such context, GDPR, Art. 6 (1)(f) shall, instead, apply

We use cookies on our website so that we can provide you with all of the technical features of the website and to collect statistics. Cookies are small text files that are transferred by the website to the cookie file of the browser on the user’s device and are kept locally for later retrieval so that the user can be recognised when they visit the website again. A cookie typically contains the name of the domain from which the cookie originates, the “lifetime” of the cookie and a unique identifier.

If you do not wish to accept cookies, you may block them and refuse access to previously stored information by changing your browser settings accordingly. Please note, however, that blocking or deleting these cookies may prevent you from using all of the interactive features and functions of the website.

Furthermore, please note that if you delete all cookies from your browser cache, those that are opt-out cookies will also be deleted and will have to be reactivated.

Since cookies must be used for the purposes of the provider’s legitimate interests, GPDR, Art. 6(1)(f) forms the legal basis for the use of cookies. The provider’s legitimate interests lie in analyzing usage of the website in order to improve it and the provider’s offerings and to make both more appealing to users. Below is information on the analytical tools used on our websites.

We use Google Analytics, a web analytics service provided by Google LLC (“Google”), in accordance with our legitimate interests (i.e. those that lie in the analysis, optimisation, and economic operation of our online offering as defined in Sec. 15 (3) of the German Telemedia Act (TMG) and in GDPR, Art. 6 (1)(f). Google employs cookies for this purpose. In general, the information generated by cookies about users’ use of our online offering is transmitted to, and stored on, a Google server in the United States of America.

Google is certified under the Privacy Shield Agreement and thus guarantees its compliance with European data protection legislation. Further information about this is available at

On our behalf, Google uses this information to analyse usage of our online offering by users, to compile reports on their activities within this online offering, and to render further services to us connected with the usage of this online offering and of the Internet. Pseudonymous usage profiles of users may be created from the processed data.

We employ Google Analytics exclusively with its IP anonymisation capability activated. This means that user IP addresses from within European Union member states and other states party to the Agreement on the European Economic Area are truncated by Google. Only in exceptional cases are full IP addresses transmitted to a Google server in the United States of America and truncated there.

The IP address transmitted by the user’s browser is not merged with other Google data. Users can prevent cookies from being stored in their browsers by adjusting their browser settings accordingly. They can also prevent the data generated by the cookie and related to their usage of the online offering being collected by Google and the processing of these data by Google by downloading and installing the browser plugin available via the following link: or they can disable the cookie via consent manager here. This information is stored in your browser until your browser cache is cleared.

More information on how Google uses data and the various settings and opt-outs is available on Google websites.

Google’s use of your data when you use our partners’ sites or apps:


Manage the information Google uses to show you ads:

Many data processing steps are only possible with your expressed consent. You may revoke any such consent that you have previously given at any time. This can be done simply by sending us an informal e-mail. Any such revocation of consent will have no bearing on the legality of the data processing previously conducted.

Whenever data processing is conducted pursuant to GDPR, Art. 6 (1)(e), you are legally entitled to object, at any time, to the processing of your personal data for reasons arising from your particular circumstances. This also applies to any profiling activities facilitated by these provisions. This Privacy Policy provides you with the respective legal basis for any processing of personal data performed. If you file such an objection, we will no longer process the personal data concerned, unless we can provide compelling and legitimate reasons for continuing such data processing that outweigh your interests, rights and freedoms, or unless such data processing serves the assertion, exercise or defence of legal claims (Right to Object, Art. 21 (1), GDPR).

Whenever your personal data are processed for the purpose of direct advertising, you have the right to object, at any time, to the processing of any personal data for such purpose. This also applies to profiling in so far as it is connected with such direct advertising. If you exercise your right to object, your personal data will no longer be used for direct advertising purposes (Right to Object, GDPR, Art. 21 (2)).

You have the right to have us transfer in a conventional, machine-readable format, to you or a third party, any data that we have automatically processed with your consent or in the course of fulfilling contractual obligations. Should you request that we transfer such data directly to another competent entity, this request will only be fulfilled if it is technically possible.

In accordance with applicable statutory provisions, you are entitled to be informed, free of charge and at any time, about any of your personal data that we have stored, their origin, and their recipients, as well as about the purpose for which the data was processed. You are also entitled to have such data rectified, blocked or deleted. For this or for any enquiries regarding personal data, please contact us at the address given in the Legal Notice of this website.

You have the limited right to demand that the processing of your personal data be restricted.

This right only applies in the following cases:

  • If you dispute the accuracy of your personal data that are stored by us, we generally require some time to verify such a claim. Under these circumstances, you are entitled to demand that we restrict our processing of your personal data for the duration of our verification process.
  • If the processing of your personal data was conducted in an unlawful manner, you are entitled to demand that we restrict our processing of the personal data in question, rather than delete it.
  • If we no longer require personal data of yours that we have stored, yet you require them for the purpose of exercising or enforcing legal claims or defending against legal claims, you are entitled to demand that we restrict our processing of the personal data in question, rather than delete it.
  • If you have filed an objection under GDPR, Art. 21 (1), a process ensues under which your interests are weighed against ours. Under these circumstances, you are entitled to demand that we restrict our processing of your personal data until it has been determined whose interests prevail.

If you have restricted the processing of your personal data, it may not be processed (apart from that involved in its storage) without your consent or unless such processing is for the purpose of asserting, exercising or defending against legal claims or of protecting the rights of another natural person or legal entity or for reasons of an important public interest of the European Union or a Member State thereof.

In the case of GDPR infringements, those affected have the right to appeal to a supervisory authority, in particular within the Member State in which they normally reside or work or in the jurisdiction in which the infringements are alleged to have occurred. The right of appeal remains irrespective of other administrative or judicial remedies.

The responsible authority in the case of CB Customs Broker GmbH is the Hessian Commissioner for Data Protection and Freedom of Information (  A list of data protection officials and their contact details is available here:

We reserve the right to update these privacy provisions from time to time to take into account changes in law or extensions to the functional scope of our online offering. The date of the last update at the bottom of the Privacy Policy is amended accordingly in such cases. Therefore, we recommend that you regularly read the privacy provisions in order to remain up to date on the protection of the personal data we store.

Kelsterbach, Germany
23 January 2020