customs broker GmbH

CB Customs Broker GmbH » Compliance

Comprehensive programme helps to ensure compliance

Compliance describes all measures taken to ensure the correct conduct of companies, their management and staff with respect to statutory and the Company’s own obligations and prohibitions. The Lufthansa Group Compliance Programme is intended to prevent staff and the Company from coming into conflict with the law and at the same time to help them to apply statutory regulations correctly.

The Lufthansa Compliance Program is made up of the following elements:
Competition, Capital Markets, Integrity, Embargo and Corporate Compliance. An ombudsman system gives staff the opportunity to report any suspicion of
criminal activity or breaches of the compliance regulations. The central Compliance Office, which reports to the Board member responsible for Human
Resources and Legal, the various central and local compliance committees in the Lufthansa Group and the Compliance Officers in Group companies, among
others, ensure that the Lufthansa Compliance Program is enforced throughout all companies in the Lufthansa Group by means of regular online training courses and information published on the intranet. The Audit Committee of the Supervisory Board is notified semi-annually of incidents and progress concerning compliance in a Compliance Report.

Ombudsman system

The Lufthansa Group relies on the early reporting of potential legal violations to contain the effects of such situations and to prevent further damage (such as penalties, criminal/anti-trust proceedings and loss of reputation).

The Ombudsman is a freelance attorney who is not an employee of the Lufthansa Group. As a neutral, independent contact, the Ombudsman takes complaints in writing or by telephone and provides them to the Corporate Compliance Office in an anonymized form, if this is what the complainant wishes.

Last modified: October 16, 2020