Comprehensive programme supports compliance

Compliance describes all measures that ensure the lawful conduct of companies, their management bodies and their employees with regard to legal and internal company regulations and prohibitions. The Lufthansa Group Compliance Program is intended to protect employees and the company from violations of the law and at the same time to support them in applying the law correctly.

The Lufthansa Compliance Program consists of the components Competition, Capital Market, Integrity and Embargo Compliance. An ombudsman system provides the opportunity to report suspicions of economic crime or violations of compliance regulations. The Corporate Compliance Office, which is part of the Human Resources and Legal Department of the Executive Board, develops the concept of the compliance programme and conducts training courses (e-learning and classroom training). The organization with central and (optionally) local Compliance Committees as well as the appointment of Compliance Managers throughout the Lufthansa Group is intended to ensure the involvement of those responsible and to strengthen awareness of the Compliance Program. The Audit Committee of the Supervisory Board is informed semi-annually about incidents and progress in the area of compliance by means of a compliance report.


The Lufthansa Group depends on being notified immediately of potential violations of the law. Only in this way can grievances be remedied immediately and damage (e.g. claims for damages, criminal or antitrust proceedings, loss of reputation) effectively averted.

The ombudsman is a freelance lawyer who is not an employee of the Lufthansa Group. As a neutral, independent point of contact, he receives tips by telephone or in writing and forwards them – if the whistleblower wishes – only in anonymous form to the Corporate Compliance Office for further processing.