Comprehensive program supports compliance

Compliance describes all measures that ensure the lawful conduct of companies, their management bodies and their employees with regard to legal and internal company regulations and prohibitions. The Lufthansa Group Compliance Program is intended to protect employees and the company from violations of the law and at the same time to support them in applying the law correctly.

The Lufthansa Compliance Program consists of the components Competition, Capital Market, Integrity and Embargo Compliance. An ombudsman system provides the opportunity to report suspicions of economic crime or violations of compliance regulations. The Corporate Compliance Office, which is part of the Human Resources and Legal Department of the Executive Board, develops the concept of the compliance programme and conducts training courses (e-learning and classroom training). The organization with central and (optionally) local Compliance Committees as well as the appointment of Compliance Managers throughout the Lufthansa Group is intended to ensure the involvement of those responsible and to strengthen awareness of the Compliance Program. The Audit Committee of the Supervisory Board is informed semi-annually about incidents and progress in the area of compliance by means of a compliance report.

Whistleblowing system

Human rights risks, human rights violations, the violation of environmental obligations, economic crimes and other illegal business practices are extremely damaging for those affected, the Lufthansa Group and society. Your report can help to discover risks and detect misconduct, put an end to it and prevent damage from happening.

If you have reasonable grounds to suspect that employees or executives of the Lufthansa Group, a supplier,sub-supplier are committing breaches of due diligence or violations according to the Whistleblower Protection Act (Hinweisgeberschutzgesetz) such as for example:

  • Human rights violations (child labour, forced labor or modern slavery, unequal opportunities, disregard of occupational health and safety obligations, violations of freedom of association, withholding of an adequate wage, etc.)
  • Violations of environmental obligations (especially in the area of hazardous waste, mercury or persistent organic pollutants)
  • Criminal offenses (for example corruption, fraud, embezzlement)
  • Money laundering
  • Infringements of competition, anti-trust and state aid laws
  • Insider trading or market manipulation
  • Conflicts of interest
  • Embargo or export control breaches
  • Data protection violations

please use our electronic whistleblowing system or contact our ombudsperson.

We have also set up the e-mail address humanrights(at) for tips on human rights violations or the violation of environment-related obligations. Information on human rights risks, human rights violations or the violation of environment-related risks will be handled by the Lufthansa Group in accordance with the provisions of the Lufthansa Group’s Rules of Procedure pursuant to Section 8 of the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz).



The Lufthansa Group depends on being notified immediately of potential violations of the law. Only in this way can grievances be remedied immediately and damage (e.g. claims for damages, criminal or antitrust proceedings, loss of reputation) effectively averted.

The ombudsman is a freelance lawyer who is not an employee of the Lufthansa Group. As a neutral, independent point of contact, he receives tips by telephone or in writing and forwards them – if the whistleblower wishes – only in anonymous form to the Corporate Compliance Office for further processing.