e-Commerce

DIGITAL & SCALABLE SOLUTIONS FOR AUTOMATED CUSTOMS PROCESSING

eCommerce customs clearance – fast, secure, and automated

CB Customs Broker has been a trusted partner for reliable customs clearance services for over 20 years. Since 2020, we have been at the forefront of digital eCommerce customs clearance in Europe. Using our proprietary software, we currently handle over 2.5 million eCommerce shipments per month. We do this quickly, efficiently and in full compliance.

Our solution combines state-of-the-art automation technology with in-depth customs expertise. With a digitization rate exceeding 90%, we can process complex shipments at the package level in record time.

Our eCommerce customs clearance solutions ensure smooth processes and the speed that global online trade demands, whether import, export, or transit.

Your benefits at a glance

Speed

Cross-border eCommerce is booming, and today’s customers expect on-time delivery. With our digital customs clearance and complete import processing at our eCommerce Terminals, we reduce processing time by up to 50 percent. This results in faster deliveries, streamlined processes, and satisfied customers.

  • Proprietary Customs-certified software

  • Automated customs clearance & T1 documents prior to shipment arrival

  • Fast data transfer via API connection

Flexibility

Our software integrates seamlessly with your existing systems through an API. Shipment data is transferred automatically, while real-time notifications keep you informed about customs status. This saves time, gives you full visibility of your shipments, and ensures maximum flexibility.

  • Easy integration with your ERP, WMS, and TMS systems

  • Predefined interfaces

  • Modular design, scalable and customizable

Service

Faster results, less effort for you. Our software automatically detects item values, applies exemption thresholds, translates product descriptions, and provides a transparent breakdown of all costs. This saves time and reduces manual work.

  • Transparent overview of all duties and customs charges

  • Automatic item value detection with consideration of exemption thresholds

  • Handover of shipments to courier or parcel services

Expertise

We are pioneers in digital eCommerce customs clearance. As the first German broker with customs-certified software for low-value consignments under €150, we have extensive experience supporting leading online retailers. At Frankfurt, we process more than 2.5 million shipments each month. Our digital solutions build on 20 years of EU customs expertise, combining innovation with proven know-how.

  • Over 80,000,000 shipments cleared since 2023

  • Extensive expertise in eCommerce customs clearance for leading online retailers

  • State-of-the-art encryption, AEO C/S status, and ISO 9001:2015 certification

Transparency

Always keep track of your customs status. With our solution, you can monitor your shipments in real time. Even before the parcel arrives, a preliminary customs decision is available. If an inspection is required, you are notified immediately. Once the shipment has been inspected and released, you receive confirmation of collection by the courier or parcel service.

  • Real-time status updates at shipment level

  • Track & Trace and proactive status updates via API

  • Customizable status notifications

End-to-end eCommerce customs clearance and handling

Since 2023, our customers at Frankfurt Airport have benefited from seamless, one-stop customs clearance and handling.
Through our dedicated eCommerce Terminals, goods from non-EU countries reach recipients across Germany and Europe faster than ever before.
Our proprietary scanners and automated software workflows enable us to sort, scan, and customs-clear several thousand shipments daily — with detailed shipment-level processing.